Refund policy

Our Satisfaction Guarantee

If you’ve purchased EDGE®, thank you—we’re honored to try to help you perform at your best. We stand behind our product and take your satisfaction seriously.

Troubleshooting

• If you encounter any issues applying or using EDGE®, please reach out via email or chat between 9 AM–5 PM EST. We’ll walk you through troubleshooting steps before anything else, as 90% of customer inquiries are resolved within 1-2 email exchanges.

Returns & Refunds - USA

• You may request a full refund (minus shipping costs, if applicable) within 60 days of purchase if you’re not completely satisfied with EDGE®’s performance.
  
• A return label will be sent and the order should be returned within the original packaging or equivalent packaging.
• Refunds will be issued to your original payment method within 7 business days of approval.
• If the package is marked as delivered by the courier, but you cannot find the package, we may, at our sole discretion, ship a replacement package. We cannot refund an order if the courier marks it as delivered and the customer decides not to accept the replacement package.
• If the package is deemed undeliverable or delivered to the wrong address due to issues with the name, address, or other information given at checkout, we will not be able to refund your order and will have to charge for the 2nd shipping fee to re-ship your package.
• Return Requirement for Replacements:
  For certain products (e.g., Grip Mat), customers must return the original item before receiving a replacement. We may, at our discretion, provide a prepaid return label upon request. Replacements will be shipped once the return is underway.

Returns & Refunds - International

• All sales outside of the US are final due to international logistics and export processes.
• If there is an issue with your order caused solely by EDGE, we may send a partial or full refund for the affected products or send a replacement at our discretion.
• If the package is deemed undeliverable due to issues with the name, address, or other information given at checkout, we will not be able to refund your order and will have to charge for the 2nd shipping fee to re-ship your package.

Shipping-Related Returns

For any questions about shipping costs, lost or damaged returns, or labels, please review our Shipping Policy.

The most common issues are weather-related delays - there is nothing we can do to control this, and the delays are typically to keep drivers and pilots safe during times of extreme weather. Please note that even if the package's destination is unaffected, parts of the route that the package must travel to arrive at your destination may still be affected. Our team can help contact the courier and get updates, but no refunds or returns will be accepted due to weather-related shipping delays as those are out of our control.

How to Initiate a Return or Refund

• Email us at team@edgespray.com (include your order number and a brief description of the issue).
• Our team will reply within 2 business days with next steps.

Exceptions & Limitations

• Returns requested after 60 days of purchase are not eligible for a refund.
• Only purchases made at edgespray.com qualify for this policy.
• Using other cleaning products on the sneaker / material prior to using EDGE voids returns and refund claims related to product efficacy as the material is considered compromised.

Contact Us

• Email: team@edgespray.com
• Hours: Monday–Friday, 9 AM–5 PM EST